From the Magazine
![](https://bicycleretailer.com/sites/default/files/styles/thumbnail/public/images/article/002_1500x1125_ebike_warning.jpg?itok=mshGXoMU)
A version of this story ran in the November issue of BRAIN.
WASHINGTON (BRAIN) — Buzzy Cohn had enough to deal with immediately following a bike crash after he hit a hubcap in the roadway during a group ride in 2012. He didn't need anymore painful news.
![Brad Burton. Brad Burton.](https://bicycleretailer.com/sites/default/files/styles/thumbnail/public/images/article/brad_burton_0.jpg?itok=bWQlp8j7)
BOULDER, Colo. (BRAIN) — For our November magazine edition, we asked our State of Retail panel members: Which point-of-sale system does your shop use, what are the costs, and how satisfied are you with it?
![Julie Gabay. Julie Gabay.](https://bicycleretailer.com/sites/default/files/styles/thumbnail/public/images/article/julie_gabayrotate_0.jpg?itok=2BMec893)
BOULDER, Colo. (BRAIN) — For our October magazine edition, we asked our State of Retail panel members: What’s your experience with, and assessment of, click-and-collect programs?
![Ilya Nikhamin and Kasia Nikhamina. Ilya Nikhamin and Kasia Nikhamina.](https://bicycleretailer.com/sites/default/files/styles/thumbnail/public/images/article/crop_-_kasia_nikhamina_ilya_nikhamin.jpeg?itok=eiauv2Cr)
BOULDER, Colo. (BRAIN) — For our September magazine edition, we asked our State of Retail panel members: How does your shop manage e-bike battery risk? What steps do you take to manage uncertified batteries, and do you participate in any battery recycling programs?
![Jonathan Minks. Jonathan Minks.](https://bicycleretailer.com/sites/default/files/styles/thumbnail/public/images/article/jonathan_minks.jpeg?itok=okzZ1Mvh)
BOULDER, Colo. (BRAIN) — For our August magazine edition, we asked our State of Retail panel members: What do you do for professional development?
![Getty Images Getty Images](https://bicycleretailer.com/sites/default/files/styles/thumbnail/public/images/article/gettyimages-1428435768.jpg?itok=-e44Pvvy)
WASHINGTON — The last time the Consumer Product Safety Commission took an in-depth look at its bicycle safety regulations, it was the mid-1970s and the industry was just emerging from that decade's bike boom. The agency had only been launched in 1972.
![Will Schellenger. Will Schellenger.](https://bicycleretailer.com/sites/default/files/styles/thumbnail/public/images/article/will_schellenger.jpg?itok=ojWcofP-)
BOULDER, Colo. (BRAIN) — For our July magazine edition, we asked our State of Retail panel members: What are your expectations of sales representatives? Are they being met?
![Paul Tobio. Paul Tobio.](https://bicycleretailer.com/sites/default/files/styles/thumbnail/public/images/article/paul_tobio.jpg?itok=7qYRs_qo)
BOULDER, Colo. (BRAIN) — For our June magazine edition, we asked our State of Retail panel members: Tell us about your service department in terms of its percentage of overall sales, how you manage staffing and turnaround times, and how you set pricing.
![Pat McGinnis. Pat McGinnis.](https://bicycleretailer.com/sites/default/files/styles/thumbnail/public/images/article/ai9b585e.jpeg?itok=RkdfhmtF)
LEXINGTON, S.C. (BRAIN) — The pandemic-fueled bike boom and aftermath might have caught some off guard in the industry, but not distributor HLC. Data, technology, and workforce investments made shortly before "provided a great foundation for us to provide valuable tools the dealers needed during that pandemic," said Pat McGinnis, HLC's president, who stepped into that role in the spring of 2019 before also being named CEO last year.
![Molly Lehman. Molly Lehman.](https://bicycleretailer.com/sites/default/files/styles/thumbnail/public/images/article/molly_lehman.jpg?itok=qgzYJTfi)
BOULDER, Colo. (BRAIN) — For our May magazine edition, we asked our State of Retail panel members: What kind of benefits and perks — if any — are offered at your shop? Which benefits are the most meaningful for recruiting and retaining staff?
![Sea Otter 2023 photo by Robert DeBerry Photography. Sea Otter 2023 photo by Robert DeBerry Photography.](https://bicycleretailer.com/sites/default/files/styles/thumbnail/public/images/article/2023socselectsday1_029.jpeg?itok=oO4rQ6ma)
CARBONDALE, Colo. (BRAIN) — Adam Miller had just returned from the Sedona Mountain Bike Festival in early March when the Revel Bikes owner and CEO reflected on the visit. "It was really enlightening," Miller said. "There were a lot of industry people there this year. It was cool how positive people were: 'Wow, Revel is making these great moves, and it's great to see you growing, even though things are so challenging.'"
![Kathryn Austin. Kathryn Austin.](https://bicycleretailer.com/sites/default/files/styles/thumbnail/public/images/article/kathryn_austin.jpg?itok=E3GMEKRT)
BOULDER, Colo. (BRAIN) — For our April magazine edition, we asked our State of Retail panel members: What are the most profitable categories in your store currently, and have they changed since COVID-19? Which categories have you dropped or added?