News
I hear a lot of feedback about what a professional bicycle mechanic is. Even some mechanics will argue about what makes a mechanic a professional or what qualifies them to become certified.
MUNICH (BRAIN) — Backpack and travel bag brand EVOC Sports, based in Germany, has acquired the Swiss bicycle transport bag manufacturer Tranzbag.
BOULDER, Colo. (BRAIN) — Investigators are trying to find the driver who struck Andrew "Bernie" Bernstein on Saturday as the industry veteran was riding home from a velodrome workout.
I think most bike shops think they offer good — even great — customer service. But, when Bicycling magazine publishes a story about bike shops titled, "Hey, Bike Shops: Stop Treating Customers Like Garbage" and then cites its survey that shows 60% of the respondents said they had a "negative experience," maybe it's time to look at your customer service with fresh eyes.
WASHINGTON (BRAIN) — Trek Bicycle is recalling about 11,560 of its Kickster balance bikes in the U.S., and 1,800 in Canada, because of concerns about the steer tube clamp,
WASHINGTON (BRAIN) — Cannondale is recalling its CAADX cyclocross bikes, model years 2013-2016. The recall is over concerns about fork fractures on the bikes, including one fatal incident.
SCOTTS VALLEY, Calif. (BRAIN) — About two months after announcing that it planned to reinvest in its bike helmet and accessory brands, Vista Outdoor has laid off 14 people at its Scotts Valley facility, which houses the Bell, Giro and Blackburn headquarters. The layoffs represent about 10% of the work force at the facility.
BOULDER, Colo. (BRAIN) — Wholesale bike sales were down 6.6% in dollars and 17.1% in units in June, compared to the same month last year, according to the latest Sell-in Report from the Bicycle Product Suppliers Association.
STOCKHOLM (BRAIN) — Helmet technology company MIPS reported a net sales increase of 61% in the first half of the year with operating profit increasing 108% from the same period last year, according to its interim report.
WARWICK, R.I. (BRAIN) — Making cycling more inclusive to those with special needs is at the hub of what Van Raam bicycles represents. And with Spinov8 as the North American distributor, Van Raam's sales focus is becoming decidedly mobile.
NEW YORK (BRAIN) — While its revamped Citi Bike e-bike model won’t be out until the fall, bike-share company Lyft last month began unveiling a new model in California that it says addresses brake complaints that sidelined its e-bike fleet.
What will shake up a stagnant bicycle sales market? Retailers dedicated to improving customer service while building brand loyalty.