WASHINGTON (BRAIN) — Cane Creek Cycling Components is working with the U.S. Consumer Product Safety Commission to recall about 5,000 DBinline rear shocks sold in the U.S. because the shocks are marked with graphics that incorrectly identify the adjustment directions for high-speed rebound damping. The recall also covers 500 units sold in Canada.
High-speed rebound on the shock is decreased by turning the adjuster counter-clockwise and increased by turning it clockwise. The incorrect graphics present the opposite — that is, the plus(+) and minus(–) symbols are switched. The consumer can be misled or confused when adjusting high-speed rebound on these shocks.
The shocks come in black anodized aluminum with the word “inline” marked on the air can portion of the shock and are attached to a full-suspension mountain bike frame. Recalled products have a serial number on the underside of the top valve body in the following ranges: AA00002 to AA07304 and SA00077 to SA03926.
Cane Creek has received four complaints from customers, one of which involved a report of injury with bruises to the rider’s midsection. Consumers should immediately stop using the product and contact Cane Creek for a repair decal kit to correct the HSR adjustment markings on affected product.
The shocks were sold at distributors and retailers from May to September 2014 for about $495 each or included in the price of the following bikes:
- 2015 Alutech Tofane
- 2015 Banshee Phantom and Spitfire
- 2015 Bianchi Methanol 29
- 2015 Canyon Spectral 140 27.5 and 29; and Strive CF
- 2015 Ghost AMR Riot 130
- 2015 Guerilla Gravity Megatrail
- 2015 Ibis Ripley 29
- 2015 Intense Tracer, Carbine 29 and Spyder 29 Comp
- 2015 Knolly Warden
- 2015 Nicolai Helius
- 2015 Norco Sight Carbon 7.1
- 2015 Nukeproof Mega TR
- 2015 Orange Five and Five 29
- 2015 Specialized Enduro 650b and 29
In a product safety notice on Cane Creek’s website, the company states: “At Cane Creek, we strive to make best-in-class products that provide exceptional performance and rider experience. During the initial production of the DBinline rear shock, we did not live up to this promise. We have determined that certain DBinline shocks manufactured from May 23, 2014 through September 15, 2014 have graphics that incorrectly identify the adjustment directions for High Speed Rebound (HSR) damping. We are extremely sorry for the confusion this may have caused and have corrected this mistake.”
The Cane Creek notice also includes a form for consumers to receive a replacement decal kit. Consumers are also encouraged to contact Cane Creek by emailing hsrlabel@canecreek.com or calling its recall hotline at (844) 490-3663 or (828) 209-4480 Monday through Friday 9 a.m. to 5 p.m. EST.
More information: CPSC recall notice.
