Product Insights Lead

Overview:
The Product Insights Lead bridges product development and customer success by analyzing customer feedback, market trends, and sales data to guide product decisions, ensuring a customer-centric approach.

Key Responsibilities:
Gather and synthesize customer feedback for product improvement.
Engage with customers to resolve issues and incorporate insights.
Monitor cycling trends and emerging technologies.

Collect and analyze data from various sources.

Prepare reports and presentations for stakeholders.

Collaborate closely with product development teams to align efforts with customer needs and market demands.

Drive innovation by integrating customer insights into product design and features.

Document product development milestones and decisions.
Address escalated customer issues and provide data-driven solutions.

Qualifications:
Experience in the bicycle industry or customer support management.
Strong communication skills.

Familiarity with data analysis tools and customer feedback platforms.