Priority Bicycles - Customer Experience Manager

You'll be the vital link between customer satisfaction and product innovation. Address customer concerns, drive product and team improvements, and enhance the customer journey.

Key responsibilities include managing customer issue escalations, gathering and synthesizing feedback, and collaborating with product development to align features with customer expectations.

Qualifications:
• Proven industry experience in customer experience or support management.
• Strong communication and problem-solving skills.
• Passion for improving customer experiences and driving product innovation.

This is an in-person role in our NYC office.