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Trek rolls out suspension service at stores

Published July 5, 2023

WATERLOO, Wis. (BRAIN) — Trek Bicycle has a new suspension service offering at some Trek stores. The program promises a 14-day turnaround on service and consumers are offered use of a demo bike for two days while their bikes are out of service.

The program has pre-set prices on suspension and dropper post service packages: $175 for full shock services, $200 for full fork service and $100 for dropper post service, not including parts. 

The program lets local retailers set their own labor fees for more routine suspension service and inspection packages. 

Participating dealers will perform the routine services in-house, while the full-service options will be handled at one of six regional Trek service centers in the U.S.

A press release said participating Trek retailers are offering the service and pointed consumers to a dealer map. The map does not include a way to sort stores to see which offer the suspension service but a Trek spokesman said that was in the works.

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