(BRAIN) — DT Swiss issued an update Thursday on its carbon wheelset recall from five months ago, urging customers with affected wheelsets to return them for testing
The brand said 80.3% of potentially affected wheelsets registered have been tested. The recall was issued July 29, warning that some sold aftermarket and on complete bikes can delaminate in the flange area.
To verify what wheelsets are affected, go to the DT Swiss recall page or click on the file attachment below.
DT Swiss said "not everything went smoothly" with the recall as some customers were upset at the time it took for testing and returning the wheelsets.
"In individual cases, there were problems with logistical processes, or the products were damaged during transport," according to DT Swiss. "Despite these circumstances, we received positive feedback from affected customers regarding the clarity of communication and the speed and professionalism with which their own cases were handled."
Current testing turnaround time, according to DT Swiss, is a few days, not including shipping.
