Nationwide in-person training events begin October 2026
New training offering complements Bosch's ongoing monthly training opportunities
NBDA's retailer survey reveals top rankings for Bosch, for the third consecutive year
Foothill Ranch, Calif. (Sept. 22, 2026) -- Bosch eBike Systems has again ranked first among e-bike system suppliers in every category measured by the National Bicycle Dealers Association's (NBDA) 2026 Electric Bike Systems Survey, marking the third consecutive year retailers have named Bosch the industry leader in quality, service and satisfaction.
The distinction comes as Bosch deepens its investment in dealer support. This October, the company will introduce its first tiered mechanic training curriculum. This includes a foundational Intro Training and a new, hands-on Tech Training alongside the return of its annual Dealer Training Tour, which trained more than 2,400 people in 2025.
NBDA 2026 Survey
In NBDA's 2026 survey of 224 bicycle retailers across North America, Bosch earned the highest average score of any e-bike system supplier in every category measured, including quality, battery performance, warranty and service support, service timing, training and overall satisfaction. Bosch also topped NBDA's supplier survey in 2024 and 2025, in categories including quality, satisfaction, technical training, brand reputation, and service and warranty support. This is the third straight year the company has received top rankings in this retailer-rated survey.
"As e-bikes continue to grow, safe systems and knowledgeable service are essential to the long-term health of the category," said Heather Mason, Executive Director, National Bicycle Dealers Association. "Specialty Bicycle Retailers are on the front line with consumers, and they need products they can trust, training they can rely on, and the tools to confidently service what they sell. Investing in retailer education and technical support strengthens the retailer, protects the rider, and builds greater confidence in e-bikes as a whole. That commitment to safety and service is incredibly important to the future of our industry."
New for 2026-2027: New Offerings to Dealer Training
This year's Dealer Training, available both online and in-person, will be Bosch eBike System's 11th training season for dealers across North America. For the first time, Bosch is offering two levels of dealer training. Intro Training covers new-bike setup, sales fundamentals, basic troubleshooting, eBike Flow app features and functions, and warranty processes, and is open to staff at any experience level. Attendees receive a one-year Dealer Certification to process warranty claims and access Bosch eBike tools on the Partner Portal like DiagnosticTool 3.
New for this year, Tech Training will be open to technicians who have completed Intro Training within the previous 12 months. This hands-on, in-depth session focuses on diagnosis, troubleshooting and service resolution in extreme use case scenarios. Tech Training participants will be given a Bosch Cross Swap Box, a troubleshooting kit for the Smart System, to use in their shops after the session.
"As more riders choose eBikes, one thing remains true: a product is only as good as the service behind it. We train our specialty dealers extensively and equip them with the tools and education to ensure Bosch customers receive the trustworthy, high-quality support they deserve," said Dave Howard, VP/GM Americas, Bosch eBike Systems. "Our Dealer Training Tour gives specialty dealers across the country a unique opportunity to meet their local representative, work through service challenges, and streamline their processes. We encourage everyone to bring their questions and share their experiences with fellow industry professionals."
The Training Tour will begin this October and continue through February 2027, traveling to approximately 100 cities across North America. Click here to view the full schedule of in-person training sessions. Registration is now open.
For more information about Bosch eBike Systems and its range of offerings, please visit https://www.bosch-ebike.com/us/why-ride-bosch.
About Bosch
Having established a presence in North America in 1906, today the Bosch Group employs around 38,000 associates in more than 100 locations in the North American region (as of Dec. 31, 2025). In 2025, Bosch generated consolidated sales of $18.8 billion in the U.S., Mexico and Canada in 2025. For more information visit www.bosch.us, www.bosch.mx and www.bosch.ca.
The Bosch Group is a leading global supplier of technology and services. It employs roughly 413,000 associates worldwide (as of December 31, 2025). The company generated sales of 91 billion euros in 2025. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, digitalization, electrification, and artificial intelligence. In this context, Bosch's broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in hardware, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture intelligent, user-friendly, and sustainable products. With technology that is "Invented for life," Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 500 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch's global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch's innovative strength is key to the company's further development. Bosch employs some 82,000 associates in research and development.
The company was set up in Stuttgart in 1886 by Robert Bosch (1861-1942) as "Workshop for Precision Mechanics and Electrical Engineering." The special ownership structure of Robert Bosch GmbH guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant upfront investments in the safeguarding of its future. Ninety-four percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a limited liability company with a charitable purpose. The remaining shares are held by Robert Bosch GmbH and by a company owned by the Bosch family. The majority of voting rights are held by Robert Bosch Industrietreuhand KG. It is entrusted with the task of safeguarding the company's long-term existence and in particular its financial independence – in line with the mission handed down in the will of the company's founder, Robert Bosch.
Additional information is available online at www.bosch-press.com, www.bosch.com.
