SRAM announces the opening of a second RockShox factory-direct service location in Colorado Springs, CO. The new service center, which officially opened January 2, 2020, supports the western half of the US, and supplements the original service location in Indianapolis, IN.
The new service center is located within SRAM's Colorado Springs facility, supporting warranty and paid service for forks, rear shocks and, telescoping seat posts for independent bicycle shops in the US. With this addition, SRAM expects to reduce the service and warranty turnaround time for west coast dealers by 50%.
"As the RockShox product portfolio and sales have grown over the years, the need for an additional service point was only a matter of time. We are excited to reduce the turnaround time for our dealers and offer a new B2B Service Portal for 24/7 visibility to their return authorization status," said Mark van Gemert, SRAM Dealer Direct Service Manager.
Dealers can contact SRAM service centers by calling 1-800-346-2928, or online via the B2B Service Portal, B2B Service Portal. Regular business hours are Monday through Friday, 10am to 6pm EST.
###
Contact:
Michael Zellmann
Senior Corporate and NA Road Communications Manager
mzellmann@sram.com
SRAM LLC
1000 West Fulton Market Street
Chicago, IL 60607 USA
Mobile: 815.341.7018
Work: 312.664.3546
