A British market study shows that retail staff members are the key to making customers feel comfortable while shopping, and also cause them to buy and spend more.
When driven by passion and executed with excellence, the local independent bike shop is the greatest retail institution in America today
Sometimes the Internet seems like a vast global Complaint Department and bike shops receive plenty of bashing for real or perceived failings.
I am troubled by three recent negative experiences with IBDs. One each of the warranty, special-order and rental varieties.
I needed help and the solution was one I regularly apply to cycling: when in doubt, buy a new piece of equipment. In this case, a fountain pen.
There were many questions awaiting the industry as we all arrived at Interbike last week. Would the new hall and hotels be an improvement? Would Consumer Day resemble a plague of locusts? Would any of this matter if we get an early Spring in 2014?
Discount internet retailing is a big challenge for brick-and-mortar retailers and the brands they carry.
New research from Nielsen Corp. shows that half of consumers are now willing to spend more on products and services from companies that give back to society.
Aside from “I’ll know it when I see it,” is there a way to fairly judge a store’s performance?
I take my gal pals bike shopping. They like it better than I do.
What if it’s more than the weather? What if the very nature of the bike shop customer is changing?
Amazon recently announced it will add 5,000 jobs at regional shipping and customer service centers across the country. President Obama scheduled a visit an Amazon warehouse Tuesday and praised the company as a job creator for America. This is wrong on so many levels.
Lawyer Steven W. Hansen guides us through a mass of electric bike regulations.
Are non-white people uncomfortable in many U.S. bicycle shops?
A future world without bike shops would be a disaster for the cycling movement at all levels.
The latest blog by NBDA Executive Director Fred Clements
You know how when you get back from a long bike ride and get cleaned up and slip into your flip-flops, your feet just feel so darned ... good?
The average bicycle retail store earns annual pre-tax profit of 5.5 percent, but the top 25 percent bring home nearly three times that.
In May 2000, after public input, the Federal trade Commission (FTC) staff issued the initial .Com Disclosures guide to show how the Commission’s consumer protection statutes, rules, and guides apply to online advertising and sales and discussed FTC requirements that disclosures be presented clearly and conspicuously, in the context of online advertising.